Quebec investigates allegations of assault and negligence in Montreal long-term care facilities Pipa News

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Brigitte Lavoie can hardly speak about Residence Floralies LaSalle and what she says she has seen in the long-term care home without crying.

Her sister Sophie has lived in the house for about two years now. During that time, she says, it was like living in a nightmare.

“When I visit her, she’s in clothes that don’t even belong to her, her feet are extremely dirty, there are stool stains on her bed,” says Lavoie. “And often her diaper hasn’t changed.”

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Lavoie’s sister is mentally retarded and incontinent.

She was told she would only be placed with the Floralies temporarily until they found something better for her.

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Lavoie first filed a complaint about her sister’s mistreatment with the Regional Health Council’s Complaints and Service Quality Commissioner in February.

She said she met with the director of the residence in April, but still nothing has changed.

Patient rights advocate Paul Brunet says the complaints system for long-term care facilities is largely ineffective, as the complaints committee is not a third party.

“It’s very bureaucratic,” Brunet says. “It takes a lot of time and the reports rarely say anything good and with any result for the families to the administration or employees.”

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Lavoie is not the only one who has filed a complaint with Floralies.

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The seniors minister of Quebec says an investigation has recently been opened into the Floralies in Lasalle and Lachine, “to initiate an administrative inquiry into the application of the law related to health and social services and related regulations”, after complaints were filed with the Commissioner of the Regional Health Council.

Quebec’s Department of Health and Social Services says Regional Health Council personnel will be in both homes to ensure quality care and services for homes.

They added that the full report of the investigation is expected in the fall.

But Lavoie doesn’t want to wait that long. She says she wants her sister to be transferred as soon as possible.

Global News contacted Residence Floralies LaSalle and Floralies Lachine, but received no comment before the deadline.

© 2022 Global News, a division of Corus Entertainment Inc.

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